Roe Hubbard, CEO of Members Only Automotive, The #1 endorsed sales event company in the world, explains how to maximize your customer service strategy and protocol so that it becomes the secret ingredient in your business success.

Chicago, Illinois — June 14, 2016 — Successful entrepreneur and automotive marketing expert Roe Hubbard recently published a new article, “Customer Service: The X-Factor In Business Success.” In the article, Hubbard defines the relationship between your company’s customer service, its USP (Unique Selling Position), and ultimately, success or failure.

As Roe states, “The quality and depth of your customer service becomes what sets you apart from your customer service and becomes part of your USP. That’s why so many experts consider it the X-Factor to business success.”

However, he also adds, “Unfortunately, a big problem comes in to play because many consider customer service to be the only in-person interaction that takes place with customers. Today, that just isn’t true.”

He then goes into further detail about optimal customer service strategies, as well as how your company can start down the road of improving – and even perfecting – your customer service now.

The full article can be found here: http://www.spotlightdealers.com/customer-service-the-x-factor-in-business-success/

About Roe Hubbard: 

Roe Hubbard, is a best-selling author, Spike TV and A&E celebrity Automotive Sales host, the Leading Expert Trainer & Promoter for retail car business, AND founder of the #1 endorsed sales event company in America.

Members Only Automotive, also known as The MOA Group, Is an elite group of Spotlight Dealers showcased in the US.  For mass media, he’s featured his Spotlight Dealers of America in major publications such as Forbes, USA Today, and Wall Street journal, and national coverage on Fox, ABC, NBC, and CBS.

Roe Hubbard created and founded the “For the Community” Spotlight Dealer program, the 1-week Community event, with a spotlight dealer Host, partnered with a local Spotlight charity, and features them on over 150k Car & Buyer magazines, with local news media coverage for direct media and promotion, which has produced millions in additional profits for his Spotlight Dealers & has raised hundreds of thousands of dollars for Spotlight Charities’ local non-profit organizations.

Roe is also a Mega-Speaker/Trainer for the automotive industry and helps thousands of sales departments across the country reach their goals.  Roe lives in Chicago, IL, married to Brittany Hubbard, and has 2 sons, Mason & Landon, and 2 daughters, Julia & Avery.